HOW DOES MY PAPER GET TO ME ?
Each morning Gardenvale Newsagency deliver over 1000 newspapers to residential customers in Brighton, Elsternwick and South Caulfield. On a Saturday the number of home delivered papers increases to more than 1800 when one factors in that Saturday's Age comes in two parts.

Our first staff member arrives at 3.30 am each morning to open the shop and receive the day's supply of newspapers and magazines. He then counts out the number of papers for home delivery, those papers for our subagents and sets out the remainder for shop sales.

NEWSPAPER WRAPPING.
Newspapers donot come pre-wrapped. At 4.00am our newspaper wrapper arrives and manually feeds each paper into our wrapping machine ready for home delivery. If you are an experienced wrapper you can wrap around 800 weekday papers an hour. The thicker newspapers, such as those that are delivered on the weekend, take a bit longer to wrap.

NEWSPAPER DELIVERY STAFF
Our paper delivery staff commence work from 5am onwards and have usually finished their day’s work by 6.30am each weekday. On weekends deliveries should be complete by 7.30am. [Saturday's and Sunday's are a little later as the papers are bulkier, take longer to wrap and are harder to throw from the car]. Each delivery round takes approxminately one hour to complete. Newspaper delivery staff usually work 6 days a week [Monday to Saturday], although some staff job share. A different crew deliver on Sundays.

PAPERBOYS/GIRLS
Sadly the days of paperboys and girls is almost a memory. It has become increasingly difficult to find young folk who are prepared to do the early morning starts, whilst changes in employment laws for boys & girls under 13years of age are such that they are no longer allowed to work before sunrise.

LATE PAPERS
From time to time, hopefully infrequently, your paper may arrive later than usual. The newspapers are scheduled to arrive at our premises at 3.30 am for wrapping. We can usually still get them to our home delivery customers on time provided they arrive before 4.30am. However when our supplies arrive after 4.30am, the time taken to wrap papers and load delivery vehicles means that our home delivery times may "slip" on these occasions.

MISSED PAPERS
On occasion a paper can go missing. It may be that it has been stolen [ yes we have staked out houses & caught folk pinching a paper on the way to work or on their early morning walk].Alternatively our driver may have made an error [we aim to make no errors but realistically know that we have on average an error rate of one quarter of one percent. Over a 1000 newspapers per morning this equates 2.5 misses a day].

Whatever the cause, we will happily provide a replacement paper provided we are notified prior to 9.45am on the morning of delivery. Papers notified after 9.45am are not replaced.